Or the flash player might be disabled - see below. If you do not see the animation, you might not have the flash player installed on your browser. You should see the message, 'Play brain games. If the flash player is installed and working properly, you'll see an animated flash banner in the red box below: Make sure you have the free Adobe Flash Player plug-in installed on your browser.

So if you're having issues, it might be due to one of the following:įlash Player missing or disabled. At the time I tested them all the games worked fine. I've tested the games on three different computers and several different browsers. Detailed Troubleshooting: Check These Issues: Note: If you're looking for a way to mute any flash game while leaving the sound on in your other browser tabs and windows, see this article. You can check the status of your flash player on Adobe's website here: The flash player is a free plug-in that runs the games. Hint: Often the problem is with your Adobe Flash Player plug-in. If you want to try to actually fix the problem with your browser or its plug-ins, go through the detailed troubleshooting steps below. That may be worth a try yet again, though before doing so you may want to have your local IT support check out your computer just to be sure.Did you know? You can view flash content (including games) on iPads, other tablets, and smart phones, using the free Puffin browser.įor the best experience, play flash games on desktop rather than mobile. If that still does not work, you mentioned that you already contacted Canvas Support.

How do I clear my browser cache on a Mac?Īfter doing those, try doing a cold boot-up procedure again on your computer.

How do I clear my browser cache on a PC?.

Although you said you tried different browsers already, it's still worth a shot. Next, I would recommend clearing the cache from your browsers. The link to check your Flash installation (and browser versions) are both here: Which browsers does Canvas support? Bear with me while I mention some obvious options, but these do often work.įirst, make absolutely certain that you are indeed using the latest version of your browser AND (more importantly) have an updated version of Flash. Hi and Welcome to the Canvas Community, though I imagine you would forego the welcome to have things work properly! This is indeed a frustrating thing, and I can tell you from supporting the faculty at my own institution that it is next to impossible to troubleshoot.

Troubleshoot adobe flash